As part of Matrix's
Quality Assurance program we send out evaluations to people who use our home
care and case management services. On our forms there is blank space to
welcome comments from customers. People are asked if we may add their
comments to our website with or without their names. Below is a sampling of
Matrix personnel are professional, compassionate,
available and I recommend highly for persons and family in need of elder
Heidi was an excellent nurse. She was an
excellent advocate for me, an excellent communicator and commander.
All of the aides were excellent also. Each of them saw things to be
done and attended to them promptly and efficiently. I had, had a
previous poor experience with health aides and all who cared for me were a
pleasant surprise. Heidi has a pleasing personality and gets things
done. (Audrey Coulter, Client)
and I are extremely pleased with the care and professionalism of all of the
people at Matrix working with my father. We value their opinions and
(Son of Client)
Judy Hostnick does a
great job with my dad. She has really been there when I needed her,
especially in emergency type situations.
I find our nurse to be incredibly capable and a very
hard worker. She is also a problem solver, an innovative thinker as
well as being quite respectful with my 80-year-old father at his care
center. I like our nurse to come to the quarterly care conferences at
the care center because my 3 siblings live in different cities and they can
receive a copy of her report on all we discussed at the conference.
this saves me so much time and effort. She also can identify problem
areas and discuss possible solutions during our meetings. That way she
is also very helpful for the nursing staff! Any way you look at it, my dad
gets better care because of Matrix. (Daughter of Client)
Matrix people have been extremely helpful!
(Attorney for Client)
The staff from
Matrix are very compassionate. My observance of my mother with Matrix
is that they interact with her very well and understand and are patient with
her condition. (Daughter
I visit the
patient only twice per month, but am on call. I am co-trustee for the
Alzheimer's patient responsible for financial and administrative details.
Client's Care Consultant is an excellent manger. (Trustee for Client)
The excellent care provided for my aunt in her 90s by Matrix AdvoCare has
been very beneficial to her. Under their care her quality of life has
even improved. Thank you very much.
(Nephew of Client)
The Matrix advocate and caregivers have been wonderful.
We liked Heidi
and feel she went out of her way to get things done for us on getting the
waiver changed. And followed up on Dr. prescription we need for
equipment. Heidi was always so helpful and pleasant to talk with.
(Father of a young
Matrix has been
a lifesaver for us.
(Nephew of client)
with Heidi and the other HHAs working with mother (and) while they cared for
our aunt. The experience was completely satisfactory - beyond what we
could have expected.
(niece of client/daughter of
provided astute medical care management and loving general care to my
parents for several years. I would heartily recommend Matrix to anyone
whose loved ones need assistance as they age.
(Stephen Holl, Son of
My mom is 400 miles away and I think of her often.
Is she happy, safe and eating well. Karen Lawrence and her team give
me peace of mind. Thank you. (Daughter of Client)
I have been
extremely satisfied with Matrix. I am very fond of Heidi - She is very
efficient in arranging medical appointments and often accompanies me.
(Client in St. Louis
evaluation cannot express the respect we have for Heidi Orstad, nor the
extent to which she has made our lives more positive.
(Clients in Minneapolis)
for (my clients) continue to be stellar. No complaints. Could
not do my job without Sandy and Heidi.
(Trustee for several clients)
clients with respect and dignity and are very caring. Questions and
concerns are addressed in a very timely manner, very prompt. A special
thank you to Karen Lawrence for her excellent service; very caring, goes
above and beyond. Has a way with her clients and their family members,
always available to assist and handle concerns of the client as well as
family members. Thank you Karen for all you do and continue to do for
dad. (Daughter of
My husband's Health Advocate
was a true life saver!
After he was diagnosed with a rare form of cancer we were scared
and didnt know where to turn.
After great frustration with the health care system and no real answers,
we called on a Matrix Health Advocate.
She was instrumental in getting him the services he needed and
the physician he deserved. Our
Health Advocate put us on the right track and on the road to a prompt
treatment and then recovery. A
year later we are more grateful than ever for the intervention of our Matrix
Health Advocate. Without her
knowledge it is certain that my husband would not have received the quality
healthcare that he did.
If we need a health advocate again in the future, we will not hesitate
to call on Matrix. (Stacy
wife of client)